Here are our estimated shipping delivery times:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
PLEASE EXPECT SHIPPING DELAYS DUE TO THE GLOBAL CRISIS OF COVID-19! WE ARE AVAILABLE VIA 24/7 CHAT TO ANSWER ANY SHIPPING QUESTIONS!
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Customs, Duties, & Taxes
We don’t guarantee that we will receive your returned item. Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end customer is responsible for these fees. Any fees are paid to the appropriate customs agency by the end customer.
Order never arrived:
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address.
If the address was incorrect, we'd be happy to send you another order to the correct address. However, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org making sure you quote your order number. We'll see what can be done.
Shipping Return AddressTo return your product, you should mail your product to The WISE Visions, LLC 11025 Westlake Dr., Charlotte, NC 28273 United States
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.